You may see an error indicating your MFA code is invalid. This error is caused when the 6 digit code generated by your authenticator app has expired or is tied to the wrong QR code.
If you're trying to set up MFA for the first time, or re-enable MFA after a reset, one possibility is that you're using a 6 digit code from your authenticator app that is tied to a different QR code than the one displayed on the current page. If you're setting up MFA by scanning a new QR code, be sure not to refresh the page before entering your 6 digit code, or a new QR code will be generated, rendering the code on your applicator obsolete. If you're signing up for a new account, or setting up MFA for the first time, we recommend taking the following steps to ensure you're working with the correct QR code:
1. Delete all existing LaunchDarkly QR codes in your authenticator app.
2. Follow the invitation link from your email and scan the QR code displayed.
3. Immediately enter the 6 digit code generated from your application without refreshing.
If you have confirmed that your 6 digit code is being generated for the correct application, or you have already successfully enabled MFA and you are seeing this error, this may be caused by the clock on your authenticator app being out of sync. We recommend the Google Authenticator app, and Google recommends the following steps to verify that you have the correct time on your authenticator app:
- Go to the main menu on the Google Authenticator app
- Tap More Settings.
- Tap Time correction for codes
- Tap Sync now
If you're still experiencing any issues, please contact email@example.com.