• Adding New Team Members with SSO/SAML

    LaunchDarkly does not support automatic provisioning of new team member accounts. If new team members attempt to log in for the first time via the LaunchDarkly website, they will get an "invalid e-mail or password" error. They will not be automatically routed to login via your Identity Provider.

    To add new team members, they must access a LaunchDarkly application set up in your Identity Provider to initiate the first login to LaunchDarkly in order for the account to be created. Once that step has been taken, they will be redirected when attempting to log in via the LaunchDarkly website. 

    Read more about user provisioning in our documentation here.

  • What happens if I have multiple custom roles with conflicting policies?

    If a team member has multiple custom roles, we iterate through each role and see if it will approve the action. If so, the action is approved immediately. If the role denies a certain action, we continue to iterate through the remaining roles to see if any of those roles approve that action. 

    In short, if a user has a custom role that allows an action that another custom role denies, the action will ultimately be allowed.

  • I lost my Multi-Factor Authentication Code and Can't Log into my Account

    If MFA is enabled and you are locked out of your LaunchDarkly account, you can contact the LaunchDarkly owner or one of the admins at your company to get a reset code. Once you receive this reset code, you will need to head to your profile settings page and re-enable MFA using an authenticator app on your phone.

    Are you the account owner? Unfortunately, no one at your organization has sufficient permissions to reset your MFA. Reach out to support@launchdarkly.com and we can help you regain access to your account. 

  • I want to cancel my account subscription

    We're sorry to see you go. To cancel your subscription, you can contact your Account Executive or email support@launchdarkly.com

  • My credit card payment failed, will there be any interruption to my service?

    We have a 30 day grace period to allow for plenty of time to sort out any payment failures. In the event this grace period expires, we would have a conversation with you. You never need to worry about an unexpected interruption of your service. 

    Your users will continue to receive the correct variations for their flags. The only impact is that once your payment is more than 30 days late, you will hit a paywall when trying to log into your LaunchDarkly account.

    Contact support@launchdarkly.com if you have any concerns or require any additional support or information regarding a payment failure. 

  • How can I change the owner of my LaunchDarkly account?

    Please have the current owner email support@launchdarkly.com to request the change of ownership. The owner role is the only role that is unable to be changed by an admin of your LaunchDarkly team. Include the email of the team member who you would like to designate as the new owner and we will set this team member as the new owner, and give the former owner admin privileges. 

    Support may need to reply before making the change to confirm this request is coming from you. It's easiest to verify your identity if the owner submits the request while they are logged in to their LaunchDarkly account.

    All other roles aside from the owner can be changed from the team tab. The owner or any admins can navigate to this page and hit the "edit" button next to the team member whose role you would like to change. 

  • When I delete a team member, what happens to the resources they created?

    Deleting a team member will not cause any impact to feature flags or other shared resources that the member created. The names of the deleted members will remain in the audit log even after they have been removed. Flags that the member maintained will have their maintainer set to null.

    If the team member has any personal access tokens, those will no longer work. Personal access tokens should not be directly used in your code, as they are intended only for personal use so this is unlikely to have an impact.

    LaunchDarkly team members can be deleted from the team tab of your LaunchDarkly account settings. There is also a REST API endpoint for deleting team members.

  • Can you provide a list of Firewall, Whitelists or other network requirements we may need?

    Our SDKs hit multiple endpoints in the LaunchDarkly domain, including app.launchdarkly.comevents.launchdarkly.comstream.launchdarkly.com, and clientstream.launchdarkly.com

    The IPs in use are subject to change, so we recommend whitelisting by domain rather than by IPs. If you do require IPs, for app.launchdarkly.com, Our CDN's public IP list can be found here - https://api.fastly.com/public-ip-list

    For events.launchdarkly.comstream.launchdarkly.com, and clientstream.launchdarkly.com please reach out to support@launchdarkly.com  and we will provide you with the most recent list of IPs in use.

  • How do I connect to my team’s LaunchDarkly account?

    If your team already has a LaunchDarkly account, the owner of that account must send you an email invitation to join the team. Once you receive the invitation, follow the sign up instructions and you will be automatically added to your team’s account.

    If you have an existing LaunchDarkly account and want to use that email address to join your team, please take the following steps:

    • Log in to your existing LaunchDarkly account
    • Navigate to Account Settings to access your Profile Page
    • Change your email to something different (e.g. if your email is bob@company.com, you may change it to bob+donotuse@company.com)
    • You should now be able to accept the invitation from your team owner using your preferred email