Error: "Data store returned error: ERR unencrypted connection is prohibited"

Affected: Relay Proxy, Redis Enterprise

Symptoms

The following error can occur when setting up the Relay Proxy to connect to Redis Enterprise:

Data store returned error: ERR unencrypted connection is prohibited

Cause

Redis Enterprise requires an encrypted connection.

Solution

Ensure the url parameter in your relay config specifies rediss:// instead of redis:// to enable TLS.

Resources

• Relay Proxy Configuration Docs - Redis