Affected: Single sign-on
Overview
If you cannot access your LaunchDarkly account due to issues with your SSO provider or configuration, LaunchDarkly Support can assist with enabling password authentication.
Solution
Note: Only an administrator or owner can approve turning off SAML SSO for an account.
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Contact LaunchDarkly Support, state the issue you are experiencing with accessing your account, and that you wish to have SAML SSO turned off.
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Support confirms that SAML SSO is disabled for your account.
If you have used LaunchDarkly with a password before:
- Log in to LaunchDarkly using the email and password you previously used before SAML SSO was enabled.
If you have not used LaunchDarkly with a password before, or you have forgotten your password:
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Go to the Reset password page.
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Enter your email, and click Reset my password.
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Wait for the email to arrive in your inbox, and follow the instructions. Check the spam folder if you haven't received the email within 15 minutes.
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Once reset, sign in to your LaunchDarkly account.