Jira Error "Incorrect access token"

Affected: Jira Integration

Symptoms

The following error appears when you enter an access token while configuring LaunchDarkly in Jira:

Incorrect access token

Cause

This error occurs when you enter an access token in App settings for the LaunchDarkly Jira integration.

The access token used in App settings is intended for accessing private betas. It does not work for configuring the Jira integration.

Solution

Configure the access token in Jira’s integration settings instead of App settings:

1. Log in to Jira as an admin.

2. Click Apps in the top navigation.

3. Click the More actions (three dots) menu.

4. Select Manage apps.

5. Locate the LaunchDarkly app.

6. Click Configure integration.

7. Enter your LaunchDarkly access token

To learn more about how to configure the LaunchDarkly integration in Jira, read: Jira Cloud.